Welcome to Indo Pacific Pharma. By accessing our services, placing an order, or communicating with our company, customers agree to comply with the following terms and conditions. These terms are designed to maintain transparency, professionalism, and smooth business operations for both parties.

1. Company Information

Indo Pacific Pharma is an international pharmaceutical export company serving customers worldwide since 2010. We provide pharmaceutical products for personal, commercial, and wholesale requirements subject to applicable laws and regulations.

2. Product Information

We make every effort to provide accurate product details, descriptions, and availability information. However, product packaging, manufacturer details, and availability may change without prior notice depending on stock and supplier updates.

3. Prescription Requirement

Certain medicines may require a valid prescription according to local laws and regulations. Customers are responsible for ensuring they comply with their country’s import and medical requirements before placing an order.

4. Customer Responsibility

Customers are responsible for providing correct shipping information, contact details, and any required documentation. Indo Pacific Pharma will not be responsible for delays or issues caused by incorrect information provided by the customer.

5. International Shipping

We provide worldwide shipping support; however, import regulations vary from country to country. Customers are responsible for understanding their local customs laws, import rules, taxes, duties, and prescription requirements before ordering.

6. Delivery Time

Estimated delivery timelines may vary depending on destination country, customs clearance, shipping carrier, weather conditions, and other external factors. Delivery dates are estimated and cannot be guaranteed in all situations.

7. Payment Terms

Orders are processed after payment confirmation unless otherwise agreed in writing. Customers must ensure payments are completed through approved payment methods communicated by our company.

8. Pricing Policy

Product prices, shipping charges, and availability may change without prior notice due to market conditions, manufacturer pricing, and international logistics costs.

9. Refund and Replacement Policy

Refunds or replacements are reviewed on a case-by-case basis depending on the nature of the issue. Customers must report damaged, incorrect, or missing items within the specified timeframe after delivery.

10. Order Cancellation

Orders may only be cancelled before shipment processing begins. Once an order has been dispatched, cancellation requests may not be accepted.

11. Product Usage Disclaimer

All pharmaceutical products supplied by Indo Pacific Pharma should be used only under the guidance of a qualified healthcare professional. We do not encourage self-medication or misuse of any medicine.

12. Limitation of Liability

Indo Pacific Pharma shall not be held responsible for delays caused by customs authorities, courier companies, natural events, government restrictions, or circumstances beyond our control.

13. Customer Privacy

We respect customer privacy and aim to protect personal and order-related information through secure and professional handling practices. Customer data is not intentionally shared with unauthorized third parties except where required for shipping or legal compliance.

 

14. Communication Policy

Customers may contact us through official communication channels including email, WhatsApp, and our website. We aim to respond to all inquiries professionally and within a reasonable timeframe.

 

15. Changes to Terms and Conditions

Indo Pacific Pharma reserves the right to update or modify these terms and conditions at any time without prior notice. Continued use of our services indicates acceptance of the updated terms.

 

16. Acceptance of Terms

By placing an order or using our services, customers confirm that they have read, understood, and agreed to these terms and conditions before proceeding with any purchase.